Policies
Shipping Policy
How orders are packed, shipped and tracked — and what happens if something goes wrong in transit.
Last updated
October 2026
Processing time
Orders are typically processed and shipped within 3–5 business days of purchase. During high-volume periods, processing may take longer; we'll notify you if there's a significant delay.
Shipping method & costs
We ship within the United States and internationally via USPS. A flat shipping rate is shown and added at checkout based on where the order is going.
Current rates, delivery windows and customs notes are on the Shipping Policy & Rates page.
Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Damaged or lost shipments
If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage and packaging so we can file a claim and make it right. We are not responsible for packages lost or stolen after delivery confirmation, but we're happy to help you file a claim with the carrier.
Local pickup
To be confirmed
Local pickup may be available for select items — still to be decided by the owner.